What is IP Telephony ?                                                    

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).

The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user. Much of IP telephony focuses on that challenge.

VoIP is an organized effort to standardize IP telephony. IP telephony is an important part of the convergence of computers, telephones, and television into a single integrated information environment.

What Are The Advantages of IP Telephony?

• ·       Lower voice networking costs

• ·       Lower equipment administration costs

• ·       Centralized network control and management

• ·       Increased communications capabilities and productivity for remote and mobile employees

• ·       Increased customer satisfaction through the use of distributed call center applications