Yalla is running national and international helpdesk services for Middle East and African (offshore) 24\7.                                     Learn more

In order to ensure speed , quality and total cost of ownership , Yalla believes that true System Integration capability is a key to overall project success . Indeed relying on a player as a partner like Yalla to deploy its solutions will support your commercial objectives and service quality demands.

The Yalla prime integration service has been designed for complex multi-vendor projects.

The service offers a single interface with clear-cut responsibilities and professional management using some of Yalla’s most senior and experienced staff.

Our Goal   

• •       Represent the business to our customers and potential customers 

• •       Deliver towards agreed SLA’s

• •       Provide measurable statistics related to our objectives (KPI’s)

• •       Keep up with customer satisfaction

• •       Maximize customers retention

• •       Maximize new customers attraction

• •       Generate revenue for the business

• •       Act as a marketing tool for the business

• •       Gather market data for the business

• •       Fulfill our objectives in a timely and cost-efficient manner

Our Queues & Service Catalog

Incident Lifecycle (ITIL)

Our Agents

• •       Highly experienced agents in call center’s skills.

• •       100% Bilingual Response - Accent neutral English and Arabic operators.

• •       Our agents are well qualified and well trained and have big experience built from working at a variety of ICT market leaders.

• •       Team work spirit.

• •       Resolution orientation, Transparency, Responsibility and Business Awareness.

Why YALLA  Egypt Help Desk?

• •        Language : 100% Bilingual Response - Accent neutral English and Arabic operators.

• •        Time Zone: Compatible with MEA Region and close to Europe (GMT +2). 

• •        Employee Cost: Lower than Gulf region and Europe with very good qualification.

• •        Service oriented: 100% committed to serving the customer

• •        CRM system independent: Working state of the art CRM IT systems (Siebel, Remedy).